Shipping Policy

Last updated: August 15, 2026

Order Processing

Orders are generally prepared within one to three business days after payment is confirmed. Orders placed during promotions, holidays, or periods of unusually high demand may require additional processing time.

Delivery Estimates

Available shipping methods, charges, and estimated delivery times are displayed at checkout when supported for the destination. Delivery estimates begin after processing and are not guaranteed. Carrier capacity, severe weather, customs review, public holidays, and other events outside our control may cause delays.

Tracking

When tracking is available, we send a shipment confirmation to the email used at checkout. Tracking events are supplied by the carrier and may take time to appear.

Multiple Shipments

Items in one order may arrive in separate packages. When this occurs, available tracking information is provided for each shipment and no additional product charge is added solely because an order is split.

Delivery Information

Customers are responsible for providing complete and accurate delivery details. Contact us promptly if a correction is needed. We cannot guarantee changes after fulfillment begins and may charge reasonable reshipment costs when a package is returned because the submitted delivery information was incomplete or incorrect.

Lost, Delayed, or Damaged Shipments

If tracking is inactive for an unusual period, a package is marked delivered but cannot be located, or an item arrives damaged, email us with the order number. We may ask the carrier to investigate and may require supporting information before approving a replacement or refund.

Customs and Import Charges

Taxes and charges collected by us are shown at checkout. Duties, brokerage costs, or local charges not collected at checkout may be imposed by local authorities and are the customer's responsibility unless applicable law requires otherwise.

Contact

For shipping questions, email service@wonderoral.com.